Terms & Conditions
Acceptance and confirmation of your booking is subject to the following conditions:
1. CANCELLATION BY CUSTOMER
In the event that you have to cancel you holiday home reservation for whatever reason, the cancellation charges will be as follows:
More than 4 weeks: Full refund will be given.
Less than 28 Days: 100 % of total rental will be forfeited
Please note the initial booking deposit is non refundable.
It is strongly recommended that clients take out holiday insurance to cover the possibility of cancellation charges.
2. SECURITY DEPOSIT
A refundable security deposit of €150 cash must be paid per house on arrival. For Bank Holiday Weekends / New Years Eve €250 is required in cash on arrival. For Special Events, the security deposit is €500 payable on credit card prior to arrival. The deposit will be refunded on/after departure once the local supervisor confirms the houses booked were left in an acceptable condition. If 2 or more houses are booked the security deposit is €500 per house payable in credit card 7 days prior to arrival to West Coast Holidays office. Failure to pay the security deposit in advance will result in the cancellation of the booking and forfeit of all monies. The deposit will be refunded within 7 days of departure once the on-site supervisor is satisfied that the terms & conditions of rental have been complied with. Any repairs to the property due to negligence on behalf of the client will be deducted from the security deposit and where this is insufficient there will be additional charges. Excessive damage to the property will be the responsibility of the person who made the booking. The supervisor or any officer of West Coast Holidays may at all reasonable times visit the home during the stay or on departure.
Electricity is charged at a minimum rate of €5 per night for June to Sept inclusive. For the rest of the year electricity is charged at a minimum rate of €7 per night. Should the usage exceed the above charges, the balance is payable upon departure. Properties with Gas are charged at the above rate. Oil is charged at a rate of €7 per night for June to Sept inclusive and at €10 for the rest of the year. Electricity charges will be determined by meter reading on site and payable directly to the supervisor on departure. In the event where excess oil or electricity charges have not been paid by the client upon departure, we reserve the right to deduct these charges from the security deposit or credit card.
4. CLEANING & BED LINEN
Final cleaning is included in the rental charge, but failure to leave the accommodation in a clean and tidy condition will result in a charge of €80 being levied. Bedlinen is supplied free of charge, towels are not supplied. When a holiday home is being rented for more than 1 week you may liaise directly with the on-site supervisor if fresh bedlinen is required.
5. ARRIVAL & DEPARTURE TIMES
Arrival and departure times are outlined on the direction sheet. These times must be strictly adhered to. In the event that you are unable to arrive at the specified time, advance approval must be sought from the on-site Supervisor. Failure to notify the on-site Supervisor of a late arrival may result in your reservation being cancelled. We cannot guarantee acceptance of a later arrival time request, however we will endeavour to do all possible to accommodate you.
6. FURNITURES, FITTINGS, & FIXTURES
In the unlikely event that any equipment of machinery in one property, breaks or malfunctions due to unforeseen circumstances, it may take up to 48 hours for it to be fixed or repaired. However we at West Coast Holidays will endeavour to rectify any issues that may arise as quickly and efficiently as possible.
7. RIGHT TO DECLINE
West Coast Holidays reserves the right to refuse, alter or cancel a booking, even after receipt of final balance payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of their booking.
West Coast Holidays reserves the right to refuse to hand over any home to any person who, in the opinion of the management, is not suitable to take charge. Likewise, rental of the home may be terminated with no refund at the discretion of the supervisor or any officer of the company if clients/occupiers behave in a disruptive manner, cause a nuisance or disturbance, endanger the safety or well being of other clients in the complex or that of the client himself, cause damage to the property or in any other circumstances deemed reasonable by the supervisor or any officer of the company. On the expiry or other termination of rental, the supervisor or any officer of the company may remove all belongings of the clients from the home left on the property and store or otherwise deal with same as deemed appropriate. Notwithstanding the aforesaid, the sole risk in respect of such belongings shall at all times remain with the clients.
9. ACCOMMODATION CAPACITY
For insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity. As the capacity in each holiday home may vary it is important that you check in advance that you do not exceed the limit which applies to the holiday home you have booked. The number of persons advertised as being the sleeping capacity for the property must not be exceeded under any circumstances and clients will be asked to leave if this is exceeded.
Pets are permitted in selected properties for a fee. Please call for approval prior to booking.
West Coast Holidays, its employees or agents are not responsible for any loss of valuables or property left in the home or on site during the stay or on departure. Standard insurances are in place within the holiday complex, but these insurances do not cover the loss or damage of any personal belongings taken into the houses by holidaymakers. Should your own household policy or indeed holiday insurance not cover these items please make other arrangements. West Coast Holidays acts as an agent and as such does not own any of the properties it rents out. Therefore, any claims for personal injury or accident must be made directly to the Owner of the property.
West Coast Holiday Villages Ltd acts as a disclosed intermediary agent of the property owner. The invoice, if requested, relating to each supply will be issued by the property owner (principal) to the customer.
12. GROUP BOOKINGS
West Coast Holidays does not accept bookings from groups of parties under the age of 25, unless otherwise agreed in writing. We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.
In the unlikely event of a complaint, it should be brought to the attention of the on-site supervisor; otherwise it will not be valid. Failing a satisfactory resolution, the complaint should be placed in writing within 7 days to :
Customer Care Department,
West Coast Holidays,
14. DEFAULT BY THE CLIENT
The client is obliged to ensure that all documentation and details issued to you by West Coast Holidays are correct. In the unlikely event that you do not agree with documentation it must be brought to our attention immediately.
15. SPECIAL REQUESTS
Please specify your preferred accommodation unit and cot requests upon booking. Whilst we will endeavour at all possible to meet your request, it cannot be guaranteed. If your reservation depends on guaranteeing a particular accommodation unit, we regret that we are not in a position to confirm this to you. West Coast Holidays reserves the right to allocate another unit other than your choice.
16. Payment terms
Please be advised that the balance of your holiday is due 6 weeks prior to arrival date and will be deducted from the credit/debit card details on file.
West Coast Holidays, 16A Whitethorns, Castletroy, Limerick
TEL: +353 (0)61 335799, FAX: +353 (0)61 335919, Email: firstname.lastname@example.org