Frequently Asked Questions

Is Bed Linen included or do we bring our own?
Bedlinen is supplied free of charge, towels are not supplied. When a holiday home is being rented for more than 1 week you may liaise directly with the on-site supervisor if fresh bedlinen is required.

Is Electricity / Heating included?
Electricity is charged at a minimum rate of €6 per night for June to Sept inclusive. For the rest of the year electricity is charged at a minimum rate of €11per night. Should the usage exceed the above charges the balance is payable upon departure. Properties with other forms of heating (Gas & Oil) will be charged per above rate and the Electricity charges will be determined by meter reading on site and payable directly to the supervisor on departure. In the event where excess oil or electricity charges have not been paid by the client upon departure, we reserve the right to deduct these charges from the security deposit or credit card.

What happens if I have to cancel my holiday?
In the event that you have to cancel you holiday home reservation for whatever reason, the cancellation charges will be as follows :

More than 6 weeks : Deposit will be forfeited
21 – 42 Days : 60% of total rental will be forfeited
15 – 21 Days : 90% of total rental will be forfeited
Less than 15 Days : 100 % of total rental will be forfeited

It is strongly recommended that clients take out holiday insurance to cover the possibility of cancellation charges.

Is a deposit required?
Yes, a refundable security deposit of €150 cash must be paid per house on arrival. For Bank Holiday Weekends / New Years Eve €250 is required in cash on arrival. The deposit will be refunded on/after departure once the local supervisor confirms the houses booked were left in an acceptable condition. 

What are the Arrival and Departure Times?
Arrival and departure times are outlined on the direction sheet for each property.  In the event that you are unable to arrive at the specified time, please call the on-site Supervisor to agree an arrival time.  We cannot guarantee acceptance of a later arrival time request, however we will endeavour to do all possible to accommodate you.

How many people can stay?
For insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity. As the capacity in each holiday home may vary it is important that you check in advance that you do not exceed the limit which applies to the holiday home you have booked. The number of persons advertised as being the sleeping capacity for the property must not be exceeded under any circumstances.

Can I bring my pets?
Some of our properties allow clients to bring along their pets.  For a list of Pet Friendly properties, please click here.

What do I do if I have a Complaint?
In the unlikely event of a complaint, it should be brought to the attention of the on-site supervisor; otherwise it will not be valid. Failing a satisfactory resolution, the complaint should be placed in writing within 7 days to : Customer Care Department, West Coast Holiday Villages, 16A Whitethorns, Castletroy, Limerick

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